Orchard Ltd take responsibility for the Contractor from the first instruction from a client, ensuring swift action on visits, either with the adjuster or surveyor or independently , reports & estimates, and then a programme of works detailing what is to be done and a realistic view of a timeline to complete. We monitor progress on approved claims and will audit via desk validation and reports, and unannounced site visits, the ownership for the claim through the repair stage sits with us, no hand offs, no excuses.! We will ensure all parties involved communicate and work closely with each other to deliver.
Joint visits reduce delays, we encourage these wherever possible, adjusters or surveyors along with either / or Trace and access / leak detection, drying operators and Repair contractors, this allows immediate mitigation, swift production of schedules of works required and any soft or hard strip out needs agreed and progressed at that meeting. The time this saves when all parties are together is potentially weeks off the` life cycle `of the claim, and potential cost saving on AA or disruption allowances to policyholders would go a long way to covering the fees for the overall service we provide.
Ensuring all Partners have completed a robust due-diligence process and meet all the necessary Industry requirements to work on behalf of an Insurer.
Managing, monitoring and Measuring contractor’s performance with a partnering philosophy. We show Trust in our Contractors and they Trust us, together we provide a very experienced and safe pair of hands.
We offer and deliver a ring fenced HNW & large loss service to clients, adjusters & Surveyors that want to work with us because of the service they receive,
We can provide a refreshingly new approach to Insurance related building Repairs, and offer different solutions for client.
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Fully approved Contractors for insurance repairs, all of which have passed robust and relevant due diligence process, maintain there businesses and adhere to compliance changes and Market trends, as well as having many years’ experience in the Industry. This allows adjusters & surveyors to remain engaged and close to everything that happens on a claim as the driver. All Contractors are TRUSTED, and are a safe pair of hands for Clients, adjusters, surveyors and importantly for Policyholders.
Alternatively
Via the same process as choice one,
We can offer a fully managed service with the same approved Contractors, that will drive performance and SLA adherence , validate the schedule or repairs and drive all dates to ensure the customer journey is swift. Our database will capture details and dates and ensure all parties are kept informed. Client, contractor and Policyholder portals support this.